Browsing: Business

97.46% of calls resolved on first contact, exceeding the set target Calls answered within 11 seconds, with zero customers placed on hold Customer Happiness Index soars to 96.91% Younis Haji AlKhoori: The call centre stands out as an integrated model, combining operational efficiency, service quality, and advanced digital technologies Abu Dhabi, February 16, 2026 The Ministry of Finance’s call centre delivered standout performance in 2025, outstripping key targets and demonstrating significant evolution in its customer happiness ecosystem and communication channel efficiency. The achievement comes as the ministry continues

Dubai, UAE, 16 Feb 2026: Reflecting the spirit of togetherness and generosity during the Holy Month of Ramadan, Emirates will share thousands of iftar boxes for fasting customers both onboard and at boarding gates, offer complimentary Emirates prayer mats, screen an array of religious content and popular TV shows on ice, and present traditional Ramadan dishes in the lounges. Emirates Iftar boxes at Boarding Gates For the comfort of all fasting customers, complimentary iftar boxes to help break the fast containing water, laban, a banana, and dates are distributed at select Emirates Boarding Gates during iftar time. Emirates Ramadan me

Dubai, UAE – February 16, 2026: Hotpack, the UAE-based leader in sustainable packaging solutions, has signed a strategic partnership agreement with Dubai Charity Association (DCA) to strengthen cooperation on humanitarian and community welfare initiatives across the Emirate of Dubai, reinforcing the role of private-sector collaboration in advancing social responsibility. Under the partnership, the DCA will install smart donation kiosk systems across Hotpack’s retail showrooms in Dubai, enabling customers and visitors to conveniently donate to DCA’s humanitarian programmes. The collaboration also extends benefits to holders of the Bishaara

Dubai, UAE, 10 February 2026: Emirates Skywards has announced more ways to spend Miles with Skywards Everyday, offering members the option to convert their Skywards Miles directly into cashback, for purchases across the Skywards Everyday partner network in the UAE. To launch this new feature on app and celebrating greater flexibility for members, Emirates Skywards members in the UAE will also benefit from a special launch offer, giving 50% off Miles converted into cashback until the 28 February 2026. Skywards members using the Skywards Everyday app can earn and convert Miles at more than 500 partner brands across a wide range of categor

First-of-its-kind fully integrated digital system in the Middle East Dubai, United Arab Emirates, 10 February 2026: The Dubai Health Authority (DHA) today launched the border health inspection management system, “HIMA” during its participation at the World Health Expo. The system is the first-of-its-kind fully integrated digital system in the Middle East, dedicated to managing and implementing health inspection processes for vessels at maritime ports. This strategic step enhances the readiness of the public health system and reinforces Dubai’s leadership in adopting smart digital solutions to protect the community from cross-border d

Set to be launched on Thursday with the participation of over 150 speakers and to attract more than 13,000 visitors over three days. Brings together digital commerce leaders to shape the future of the digital economy regionally and globally. Dubai, UAE, 10 February 2026: Dubai CommerCity, the region’s first and leading free zone dedicated exclusively to digital commerce and a joint venture between DIEZ and Wasl Properties, has unveiled the agenda and speakers list for the upcoming WORLDEF Dubai 2026 forum, the global forum specialized in digital trade. Under the patronage of His Highness Sheikh Ahmed bin Saeed Al Maktoum, Chairma

The region’s leading medical laboratory exhibition was opened today by Peter Hall, President IMEA, Informa Markets alongside H.E. Dr Amer Sharif, CEO, Dubai Health and H.E. Professor Alawi Al-Sheikh Ali, Director General of Dubai Health Authority Running from 10-13 February, WHX Labs is co-timed with WHX, creating a unified global healthcare platform Both events are expected to welcome 270,000 healthcare professionals to Dubai this week Dubai, United Arab Emirates, 10 February 2026: WHX Labs (formerly Medlab Middle East) officially opened today at Dubai World Trade Centre (DWTC), marking a significant milestone as the region’s l

Over 20,000 movements recorded in 2025, a 17% increase over 2024 Al Maktoum International Airport maintains its position as the busiest airport for business aviation movements in the Middle East Dubai, United Arab Emirates, 11 February 2026: The Mohammed Bin Rashid Aerospace Hub at Dubai South has reached a historic milestone, reporting a record-breaking 20,289 business aviation movements in 2025. This 17% increase over the previous year represents the highest private jet activity ever recorded in the emirate. In Q4 2025, MBR Aerospace Hub recorded over 6,926 movements, reflecting an 18% year-on-year increase compared to Q4 2024.

Dubai, 06 Feb 2026: The Emirati Human Resources Development Council (EHRDC) launched a first-of-its-kind ‘Dubai Ambition’ Initiative, on the sidelines of the Dubai Emiratisation Forum, organised under the theme ‘Solid Partnerships for Sustainable Development’. The initiative is designed to nurture national talents and enhance their skills and capabilities. The launch was held along with representatives from government entities, private-sector companies and educational institutions, as well as a distinguished group of leaders and experts. The initiative marks a landmark milestone in ongoing efforts to advance human capital empowerment an

DUBAI, 5th February 2026: A new report by Accenture and the World Governments Summit (WGS) Organisation warned that despite the rapid adoption of AI by government service entities worldwide, most are using the technology to speed up outdated systems rather than redesign them, creating what experts call an “experience paradox.” The report estimates that unless governments shift toward more proactive, citizen-centered models, AI investments will fall short of improving public satisfaction. The report, “Getting to the Five-Star Review: How Governments Can Use AI to Build Trusted Service at Digital Speed,” introduces the Acc