Browsing: Customer

Tell us about yourself and your background. I’m originally from Kolkata, and I started my career with Tata Teleservices in a customer-facing role. That early exposure to customers and problem-solving shaped how I think and work. I’ve always been open to feedback and focused on improving. One question I used to ask myself was, “What […]

97.46% of calls resolved on first contact, exceeding the set target Calls answered within 11 seconds, with zero customers placed on hold Customer Happiness Index soars to 96.91% Younis Haji AlKhoori: The call centre stands out as an integrated model, combining operational efficiency, service quality, and advanced digital technologies Abu Dhabi, February 16, 2026 The Ministry of Finance’s call centre delivered standout performance in 2025, outstripping key targets and demonstrating significant evolution in its customer happiness ecosystem and communication channel efficiency. The achievement comes as the ministry continues