Browsing: Service

The Superyacht Service Centre (SYSC) in Ajman has completed its final operational phases, marked by the activation of vital infrastructure and the commissioning of core technical service capabilities. This milestone reinforces its position as one of the most advanced specialist refit and maintenance centres for superyachts in the region. Purpose-built to meet the growing demands […]

97.46% of calls resolved on first contact, exceeding the set target Calls answered within 11 seconds, with zero customers placed on hold Customer Happiness Index soars to 96.91% Younis Haji AlKhoori: The call centre stands out as an integrated model, combining operational efficiency, service quality, and advanced digital technologies Abu Dhabi, February 16, 2026 The Ministry of Finance’s call centre delivered standout performance in 2025, outstripping key targets and demonstrating significant evolution in its customer happiness ecosystem and communication channel efficiency. The achievement comes as the ministry continues

DUBAI, 5th February 2026: A new report by Accenture and the World Governments Summit (WGS) Organisation warned that despite the rapid adoption of AI by government service entities worldwide, most are using the technology to speed up outdated systems rather than redesign them, creating what experts call an “experience paradox.” The report estimates that unless governments shift toward more proactive, citizen-centered models, AI investments will fall short of improving public satisfaction. The report, “Getting to the Five-Star Review: How Governments Can Use AI to Build Trusted Service at Digital Speed,” introduces the Acc

Dubai, UAE, 5 February 2026: Emirates has announced the expansion of its operations to Tokyo Narita with the introduction of a second daily service from 1 May, operated by the airline’s retrofitted Boeing 777-300ER. The additional flight, EK320, will depart Dubai at 22:30hrs and arrive in Tokyo Narita at 13:30hrs the following day. The return service, EK321, will depart Tokyo Narita at 21:30hrs and arrive in Dubai at 03:50hrs the following day. All times are local. The second daily flight will provide travellers with greater choice and enhanced opportunities for multi-destination itineraries, including the convenience of a stopover in D

The Dubai-based airline becomes the first UAE carrier to operate direct flights to Riga with a three-times-weekly service flydubai expands its footprint in Europe to 35 destinations across 20 countries Dubai, United Arab Emirates, 13 December 2025: flydubai, the Dubai-based carrier, inaugurated its first direct service to Riga, the capital of Latvia, marking the start of its three-times-weekly service between Dubai International (DXB) and Riga Airport (RIX). The inaugural flight landed in Riga to a warm reception by airport officials, underscoring the significance of this new connection between the United Arab Emirates and Latvia.