Browsing: Services

97.46% of calls resolved on first contact, exceeding the set target Calls answered within 11 seconds, with zero customers placed on hold Customer Happiness Index soars to 96.91% Younis Haji AlKhoori: The call centre stands out as an integrated model, combining operational efficiency, service quality, and advanced digital technologies Abu Dhabi, February 16, 2026 The Ministry of Finance’s call centre delivered standout performance in 2025, outstripping key targets and demonstrating significant evolution in its customer happiness ecosystem and communication channel efficiency. The achievement comes as the ministry continues

Figures indicate ridership growth of over 13% compared to last year Dubai. Roads and Transport Authority. 1st January 2026: Dubai’s Roads and Transport Authority (RTA) transported more than 2.8 million passengers during New Year’s Eve 2026 celebrations, achieving ridership growth of over 13% compared to last year’s over 2.5 riders. This was delivered as part of an integrated traffic and operational plan that included the management and regulation of traffic movement and implementation of temporary road closures across the Emirate, in direct coordination with Dubai Event Security Committee, as well as relevant authorities and strategi

Dubai. Roads and Transport Authority. 26th November 2025: Dubai’s Roads and Transport Authority (RTA) invites residents, visitors and tourists to enjoy special offers and premium services during New Year’s Eve 2026 celebrations on Wednesday, 31st December 2025, aboard its marine transport services, including Dubai Ferry, Abra and Water Taxi. Dubai Ferry services will depart from Marina Mall Marine Transport Station (Dubai Marina), Al Ghubaiba Marine Transport Station and Bluewaters Marine Transport Station between 10:00 pm and 10:30 pm on New Year’s Eve, with all trips concluding at 1:30 am. Ticket prices for the Ferry are AED 350 for

Tabby settles the full amount of fees and fines with the government entity upfront, allowing customers to repay the amount in instalments under pre-agreed terms. The partnership ensures the most competitive commission rate for customers who choose to use the service. Dubai, November 25, 2025 The Ministry of Finance (MoF) has announced the launch of payment services in collaboration with Tabby, offering customers the option to pay government service fees and fines in instalments through authorised payment channels based on the “Buy Now, Pay Later” model. This partnership is the Ministry’s first of its kind with Tabby, the

Strengthened international collaboration to advance Dubai’s airspace readiness and support the “Aviation Talent 33″ Objectives Signed six memoranda of understanding and cooperation agreements in air navigation services, training, simulation, and scientific research Launched a drone air traffic management platform in partnership with Dubai Aviation Engineering Projects (DAEP) and ANRA Technologies Ahli: Dubai Airshow marks as significant milestone in our ongoing efforts to build a smarter, more efficient airspace and expand our international collaborations to reinforce Dubai’s readiness for the future of global aviation Du

Strengthening institutional cooperation Dubai – 20 November 2025: Dubai Customs and the Mohammed bin Rashid Aerospace Hub at Dubai South have signed a strategic Memorandum of Understanding aimed at enhancing institutional cooperation and joint coordination between the parties. The agreement supports Dubai’s position as a leading global hub for the aviation sector and aligns with the emirate’s goals to advance its business environment and logistics services, in line with the vision of His Highness Sheikh Mohammed bin Rashid Al Maktoum, Vice President and Prime Minister of the UAE and Ruler of Dubai, and the objectives of the Dubai Economic

The latest outage at Cloudflare prevented thousands of users from accessing platforms such as Canva, X, Grindr and ChatGPT The post Cloudflare restores services after outage impacts thousands of internet users appeared first on Gulf Business.