Dubai, UAE, February 16, 2026: British luxury home and lifestyle brand Christy hosted a curated brand experience in Dubai, marking a significant moment in its global journey. Envisioned as Luxury That Feels Like Home, the experience reflected Christy’s philosophy of comfort, craftsmanship and timeless product design. The experience was hosted at The Biltmore Hotel Villas, Al Barsha. Vanshika Goenka Misra, CEO, Christy, said, “The Middle East is a priority market for us. Our approach is centered on creating products that are refined, functional and designed to stand the test of time. We have partnered with Jumbo Group in the UAE, th

97.46% of calls resolved on first contact, exceeding the set target Calls answered within 11 seconds, with zero customers placed on hold Customer Happiness Index soars to 96.91% Younis Haji AlKhoori: The call centre stands out as an integrated model, combining operational efficiency, service quality, and advanced digital technologies Abu Dhabi, February 16, 2026 The Ministry of Finance’s call centre delivered standout performance in 2025, outstripping key targets and demonstrating significant evolution in its customer happiness ecosystem and communication channel efficiency. The achievement comes as the ministry continues

Dubai, UAE, 16 Feb 2026: Reflecting the spirit of togetherness and generosity during the Holy Month of Ramadan, Emirates will share thousands of iftar boxes for fasting customers both onboard and at boarding gates, offer complimentary Emirates prayer mats, screen an array of religious content and popular TV shows on ice, and present traditional Ramadan dishes in the lounges. Emirates Iftar boxes at Boarding Gates For the comfort of all fasting customers, complimentary iftar boxes to help break the fast containing water, laban, a banana, and dates are distributed at select Emirates Boarding Gates during iftar time. Emirates Ramadan me

Dubai, UAE – February 16, 2026: Hotpack, the UAE-based leader in sustainable packaging solutions, has signed a strategic partnership agreement with Dubai Charity Association (DCA) to strengthen cooperation on humanitarian and community welfare initiatives across the Emirate of Dubai, reinforcing the role of private-sector collaboration in advancing social responsibility. Under the partnership, the DCA will install smart donation kiosk systems across Hotpack’s retail showrooms in Dubai, enabling customers and visitors to conveniently donate to DCA’s humanitarian programmes. The collaboration also extends benefits to holders of the Bishaara