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97.46% of calls resolved on first contact, exceeding the set target Calls answered within 11 seconds, with zero customers placed on hold Customer Happiness Index soars to 96.91% Younis Haji AlKhoori: The call centre stands out as an integrated model, combining operational efficiency, service quality, and advanced digital technologies Abu Dhabi, February 16, 2026 The Ministry of Finance’s call centre delivered standout performance in 2025, outstripping key targets and demonstrating significant evolution in its customer happiness ecosystem and communication channel efficiency. The achievement comes as the ministry continues
Abu Dhabi, December 25, 2025: The Ministry of Culture announced the selection of 41 recipients for the fourth cycle of the National Grant Program for Culture and Creativity, underscoring its ongoing efforts to support creatives and strengthen the cultural movement across the country. This announcement reflects the Ministry’s commitment to fostering an enabling environment for creativity and advancing national projects that contribute to the growth of the creative economy. This edition witnessed a notable increase in submissions, recording a 77.6% increase compared to previous cycles. This growth reflects the growing interest in the program
The Platform was developed by the UAE Government Leaders Programme and targets a 20 per cent growth in the number of trademarks within its first year of operation Abu Dhabi, 26 November 2025 – The Ministry of Economy and Tourism launched today the trademark platform ‘TM Market Place’ – the first digital platform of its kind in the UAE and the region for buying and trading trademarks. This new national project enhances the innovative and competitive landscape for intellectual property (IP) and trademarks in the UAE. It aims to bring about a qualitative shift in the sector, strengthening the country’s appeal for global companies and brands.
Tabby settles the full amount of fees and fines with the government entity upfront, allowing customers to repay the amount in instalments under pre-agreed terms. The partnership ensures the most competitive commission rate for customers who choose to use the service. Dubai, November 25, 2025 The Ministry of Finance (MoF) has announced the launch of payment services in collaboration with Tabby, offering customers the option to pay government service fees and fines in instalments through authorised payment channels based on the “Buy Now, Pay Later” model. This partnership is the Ministry’s first of its kind with Tabby, the
Initiative organised in partnership with local and international institutions The programme enables youth to gain practical experience in the government financial system. H.E. Younis Haji AlKhoori: We are committed to developing a generation of financial leaders capable of translating theoretical knowledge into actions. Dubai, November 24, 2025 The Ministry of Finance (MoF) concluded the “Field Visits to Financial Institutions” programme, held under the “Leaders of Finance” initiative in cooperation with several local finance departments, international financial institutions, and in partnership with the Federal You
Certification endorsed by leading international financial institutions The programme trained 20 participants from federal and local entities to obtain a specialised international professional qualification Dubai, November 20, 2025 The Ministry of Finance (MoF) has successfully launched the second phase of its specialised professional training programme on Public-Private Partnerships (PPP), as part of its efforts to enahnce the skills of government talent and strengthen their capabilities in designing and evaluating sustainable projects in line with the highest international standards. The move follows the successful completion